Privacy Policy

• Delivery

  Gustor Meat Boutique delivers delicious fresh meat at home, at work, or on holiday.
  (Benelux and France)

  ATTENTION PLEASE:DURING THE END OF YEAR PERIOD, OTHER THAN NORMAL DELIVERY DAYS AND DELIVERY TIMES APPLY. PLEASE SEE OUR INSPIRATION PAGE)

  Ordered before 9 a.m., delivered before 8 p.m. the next day. If you did not choose a time block option, your order will be delivered as standard between 8 am and 8 pm. For this we enter into a contract with Dynalogic of DHL to deliver between 8 am and 6 pm. After all, we know that the driver is sometimes delayed during the day. The expected time of delivery that you receive from the courier service is therefore never an absolute certainty. How should you interpret the time blocks? Not as an absolute certainty. The morning delivery time block will certainly guarantee that you can serve the meat for dinner, but not that we can guarantee you an appointment at 1.15 pm away from home. In most cases this will work, but it is not a certainty, anything can happen along the way. Afternoon delivery guarantees that you do not need to be home until 1 pm. We deliver from Tuesday to Saturday, but you can always order.

  You can follow the order via a track & trace code, which arrives in your mailbox one day before delivery. The Gustor package is sent under guarantee via Dynalogic or DHL. Don't be alarmed if you receive a message from our DYNALOGIC courier service a few days prior to your delivery. This does not mean that your order has already been shipped, but that we have already reserved a window on their routes for your package for the day in question. Courier services are sometimes overcrowded and in this way we ensure a good delivery. On the day preceding your delivery, you will receive an email from us informing you that your order will be cut, packed and shipped. IMPORTANT: For legal reasons, our courier is forbidden to leave perishable foodstuffs such as meat unattended. You haven't bought a book or a pack of washing powder. Our couriers do their utmost to get your order delivered effectively, but then we also need your cooperation. Should you suddenly go away urgently, place a clear message at your door, addressed to Dynalogic (not to Gustor), stating which neighbor they are allowed to deliver the package to. Without this message, they are legally (food safety) not allowed to deliver the package to a neighbor. And please call us in this case, so we can inform the driver before delivery

  As a customer, it is not permitted to change your delivery appointment with the courier service yourself. Changes must always be made via Gustor. Your own agreements with the courier service are outside the responsibility of Gustor

  It is important to know that we always send fresh and chilled and never frozen - unless otherwise stated on the website. Thanks to the refrigerated packaging, we can guarantee our customers an optimal taste experience. The meat therefore remains refrigerated after delivery! Ideal for those who deliver at the reception of the office or workshop.

  If the meat is not delivered in excellent condition, the customer gets his money back. That is the Gustor guarantee.

• Pickup

  Gustor Meat Boutique also has a Pick-Up store in Koksijde, where orders can be picked up for free.

  The address of the Pick-Upstore is Zeelaan 205, Koksijde. Open from Monday to Friday, 10 a.m. to 12 noon.

Didn’t receive a confirmation email? Be sure to check your spam box! The mail with the track & trace code can also be found there.

Would you rather have had your meat on the day itself? Call us: +32 473 60 06 22

When stored under 7 ° C, the vacuum packaging guarantees a total freshness of 8 days after reception. For poultry this is four days with a storage under 4 ° C.

In the freezer you can keep the meat for up to six months.

All products are shipped fresh - and therefore not frozen - unless stated otherwise on the website. No product was previously frozen.

A special announcement about smell, color and taste. Gustor Meat Boutique products are top products, usually matured and always full of flavor. If you have no experience with such products, you will undoubtedly notice that our products usually have a specific smell. Also, the slightly browner, matured color is different from the meat that you find in the supermarket.

This is completely normal. For example, an odorless wine cannot possibly be a top wine, and the color evolves as the wine ripens longer.

Because we work with fresh products, it is possible that a product is no longer available. Keep an eye on the website or email us to see when something is available again.

Delicious (and) fresh meat guaranteed, thanks to a combination of cooling and insulation.

The meat is cut to size as desired. Ordered multiple items? These are first individually vacuum packed, so hygiene and safety remain guaranteed. The packaged meat then goes into an insulating EPS (polystyrene) box, which keeps the meat in excellent condition during shipping.

At Gustor Meat Boutique we attach great importance to the environment. The packaging was specially designed by us and is environmentally friendly. The enclosed cooling elements are perfectly reusable and have been certified by an independent inspection body: non-toxic and suitable for cooling foodstuffs - in full compliance with the rules of the FASFC. If you still want to discard the box, it is good to know that EPS is perfectly recyclable.

Our meat is never sent frozen, unless otherwise stated on the website.

In order to guarantee our customers an optimal taste experience with our exceptional quality meats, we always deliver fresh and chilled products.

If the meat is not delivered in optimal conditions, the customer is reimbursed. This is the Gustor guarantee.

All weights on the website of Gustor Meat Boutique are global weights that make a payment in advance possible. The actual weight of the meat can differ, because the order is in its total weighted.

Gustor Meat Boutique guarantees that the difference between the two will never be greater than 5%. If the delivered weight proves to be more than the originally given weight, the customer obviously does not have to pay.

Should the difference still be greater than 5%, Gustor Meat Boutique provides a refund in cash.

The difference between the two weights is calculated with a subtraction sum and then multiplied by the average price per kilo of the purchased goods.

La race n’est pas le seul paramètre essentiel dans la qualité d’une viande. Le ‘terroir’ - le milieu dans lequel l’animal a vécu - et la nourriture qu’il a reçue sont autant d'éléments cruciaux. Les Highlands écossais, les Alpes autrichiennes, les forêts des Landes sont autant d’environnements qui garantissent une plus-value dans la qualité de la viande. Nous sommes constamment à la recherche de ces viandes provenant de ces régions d’exception. Il est évident qu’une viande de vache Holstein qui a passé des années dans un élevage laitier aux Pays-Bas n’a rien en commun avec celle du même type d’animal qui s'est nourri dans les herbages des Alpes autrichiennes.

Vous recevrez un couriel de confirmation immédiatement après votre commande. Dès cet instant, l’adresse de livraison ne peut plus être modifiée. Nous tenons ainsi éviter tout risque de confusion qui entraîneait un retard de plusieurs jours.